VISIT LE PALAIS

Accessibility Statement — Palais Bénédictine

Online accessibility

Palais Bénédictine, operated by Bacardi Martini France (BMF), is committed to digital accessibility and actively works to optimise the accessibility of the benedictinedom.com website, in accordance with Article 47 of French Law No. 2005-102 of 11 February 2005.

This accessibility statement applies to the website: https://www.benedictinedom.com/

On-site accessibility

Palais Bénédictine, located in Fécamp, France, is accessible to people with reduced mobility, except for certain areas where access is constrained by the configuration of the building, particularly the cellars, which are only accessible by stairs.

  • The entrance to Palais Bénédictine is accessible to people with reduced mobility.
  • The reception hall is located on the garden level and is easily accessible
  • Part of the reception and ticket office counter is at a suitable height for wheelchair users.
  • A lift provides access to the first floor, where the museum, archive collections and Salle des Abbés are located.
  • The plants and spices room, distillery, tasting area, tea room and shop are located on the ground floor.
  • Benches and chairs are available throughout the visit.
  • Accessible toilets for people with reduced mobility are available on the ground floor and first floor.
  • Guide dogs are admitted within Palais Bénédictine.
  • The Palais Bénédictine staff is available to guide visitors to the lift and assist them if needed.

Contact

For any questions regarding the accessibility of the website or Palais Bénédictine:

  • Phone: +33 (0)2 35 10 26 10
  • Email: infos@benedictine.fr

Appeal procedures

If you notice an accessibility issue that prevents you from accessing content or a service, and you do not receive a satisfactory response, several options are available to you:

  • Contact the representative of the Defender of Rights nearest to you: https://www.defenseurdesdroits.fr/carte-des-delegues
  • Send a letter by post, free of charge, without adding a stamp, to:

Defender of Rights
Freepos
71120 75342 Paris CEDEX 07